ServiceNow
IT service and operations management platform, with AI agents for IT workflows.
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ServiceNow AI Control Tower August & September 2026 Release: New Observability and Governance Features
ServiceNow released major updates to AI Control Tower for August and September 2026, introducing expanded observability into AI agent behavior at runtime, enhanced governance across all AI asset types, and real-time visibility into how agents reason and make decisions. The update integrates Traceloop acquisition to deliver continuous AI agent monitoring.
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ServiceNow Accelerates Autonomous Security Vision with Six Unified Solutions
ServiceNow announced six unified solutions advancing its autonomous security strategy, delivering prevention-first, AI-native cyber defense across exposure management, vulnerability detection, identity security, and agentic incident response capabilities. The announcement marks acceleration toward an autonomous SOC model that reduces manual overhead while maintaining organizational control.
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ServiceNow Expands Autonomous Security with AI-Native Detection and Response
ServiceNow announced a major cybersecurity expansion bringing exposure, identity, vulnerability management, and incident response into a unified autonomous security model. Six integrated security solutions now leverage AI agents for detection, investigation, remediation, and governance across the enterprise.
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Dynatrace Launches Autonomous SRE Agent with ServiceNow Integration; AI SRE Agents Mature Beyond Triage
Dynatrace launched an Autonomous SRE Agent, multi-cloud Cloud SRE Agent, and no-code Agent Builder with integrations into ServiceNow, Atlassian, and PagerDuty. These agents handle parallel triage, cross-signal root-cause analysis, and postmortem drafts with reported large drops in mean time to resolution.
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ServiceNow Q2 FY 2026 Earnings: AI Control Tower Adoption and Agentic AI in Production Drive 24% YoY Revenue Growth
ServiceNow reported Q2 FY 2026 total revenue of $3.99 billion, up 24% year-over-year, with AI Control Tower adoption and agentic AI moving further into production environments. The company's AI platform strategy validation shows enterprises moving past pilot fatigue into governed, production AI workflows with integrated observability.
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ServiceNow ITOM AIOps Workshops 2026: Zero Outage Operations Training
ServiceNow is hosting online and in-person AIOps workshops for customers in 2026, with experts demonstrating how to enable autonomous IT operations and achieve zero outages. The program covers ITOM AIOps solutions, operational excellence, and proactive system health monitoring.
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Dynatrace AI agents draw on new observability integrations
Dynatrace overhauled its observability platform with Dynatrace Intelligence, an agentic operating system, plus specialized domain agents for issue prevention, remediation, business observability, and security ops. New integrations with AWS DevOps Agent, Azure Kubernetes Service, and planned ServiceNow partnership enable automated incident prevention across hybrid cloud environments.
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Accenture and ServiceNow Launch Agentic AI Managed Security and Platform Migration Services
Accenture and ServiceNow announced joint managed security services built on ServiceNow AI Platform plus AI-powered migration automation from legacy risk platforms. Services employ agentic AI to proactively monitor regulatory changes, automate compliance responses, and orchestrate multi-step remediation—addressing enterprise barriers of cost and complexity in security modernization.
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ServiceNow Positions as AIOps Leader with Expanded Autonomous Workforce at Knowledge 2026
At Knowledge 2026 (May 5), ServiceNow announced major expansions of its Autonomous Workforce platform, adding AIOps and SRE specialists that autonomously detect anomalies, correlate events, trigger remediation, handle incident triage and postmortem documentation. ServiceNow earned Leader status in IDC MarketScape: Worldwide AIOps 2026, with strengths in unified decision intelligence, governed automation, and agentic capabilities across IT operations, customer service, and security functions.
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Accenture and ServiceNow Launch Agentic AI Services for Enterprise Risk Modernization and Legacy Migration
Accenture and ServiceNow launched a joint offering combining managed security services on the ServiceNow AI Platform with an Accenture AI-powered solution automating migration from legacy cybersecurity platforms. The offering removes barriers to enterprise risk modernization through proactive risk management where AI agents monitor regulatory changes and automate responses, unified risk management across IT and OT, and AI-powered configuration generation for new deployments.
Coverage history
6 earlier storiesJuly 2026 2
- Jul 2ServiceNow Expands AI Control Tower with Multi-Cloud Discovery, Runtime Observability, and AI Agent GovernanceServiceNow Newsroom
- Jul 1ServiceNow and Accenture Launch AI-Powered Risk Management Services Using Agentic AIAccenture
June 2026 4
- Jun 30LogicMonitor Advances Autonomous IT with No Blind Spots, Trusted AI, and Closed-Loop ActionLogicMonitor Blog
- Jun 20ServiceNow Expands Agentic AI Workflow Ecosystem With Wipro, Digimarc, and HPE PartnershipsYahoo Finance
- Jun 14ServiceNow expands Autonomous Workforce with AIOps and SRE specialists launching June 2026ServiceNow Newsroom
- Jun 12IBM and ServiceNow Expand Collaboration to Unlock Enterprise Data for AI at ScaleIBM Newsroom